Introduction
The fact is that your customers may place purchases from anywhere and at any time; the online business has an ERP system; they can see their account data, orders placed and pending, or they can review the stock in real-time and get up-to-date prices. The use of B2B strategies and solutions creates a positive customer experience, which enhances the relationship with the customer and leads to him being a strategic partner.
5 Facts About B2B E-commerce
CURRENTLY
It is apparent that eCommerce is no longer a fashionable new channel that B2B enterprises are experimenting with. Instead, McKinsey & Company forecasts that by 2022, almost 65% of B2B enterprises across industries would be fully interacting online. For the first time, B2Bs are more likely to offer eCommerce rather than in-person sales.
GROWTH
According to Digital Commerce 360, online sales on B2B eCommerce sites, log-in portals, and marketplaces are expected to climb 17.8% to $1.63 trillion by 2021. According to Statista, the North American B2B eCommerce market will exceed $4,600 billion by 2025.
AN AGILER PROCESS AND A BETTER CUSTOMER EXPERIENCE
79% of firms cite enhanced operational agility as the primary benefit of using B2B digital commerce solutions.
Making the commitment to #B2B solutions has improved the customer experience for 74% of firms.
Surprisingly, large firms place a higher priority on operational security, whereas smaller organizations place a higher value on income growth.
B2B E-COMMERCE IS NO LONGER EXCLUSIVE
Technology companies are those that invest the most in B2B solutions. In fact, 90% of companies in the sector will increase the amount they spend, compared to a not inconsiderable 77% of all Spanish companies.
If there is a request and a suitable platform, any product or service can be sold online under the business-to-business model. The predominant #B2B sectors with the highest percentage of income are the pharmaceutical, medical, oil, as well as automotive, electronics, machinery, and industrial equipment. Fashion and food are reaping more and more success stories.
SMART BUSINESS AND CUSTOMER BURNOUT
Smart searches, dynamic pricing, anti-fraud prevention, behavioral and previous action recommendations... Companies that provide integrated experiences will see a 20% reduction in consumer burnout. Furthermore, the implementation of machine learning algorithms that enable smart commerce capabilities helps to increase consumer loyalty.
Conclusion
Using a #B2B eCommerce approach, you may grow your business faster than ever before. You can avoid the learning curve by using the correct tools.
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